1. Booking Procedures
The easiest way to place a reservation with us is to simply click the RESERVATIONS button at the top of this page. If you prefer, you can call us at(408) 926-2000. We will promptly send you an email confirmation of your order.
2. Airport Arrival Instructions
There are two methods of airport pickups. If you request an inside greeting, your chauffeur will park the vehicle and meet you at the baggage claim carousel where the luggage from your plane will arrive. Please note there are additional costs for this service. The second method is for you to call us at (408) 926-2000 once you have collected your luggage. Your chauffeur will direct you to the nearest pickup point and will arrive within 3 to 10 minutes of your call based upon traffic at the time.
3. Can’t find your chauffeur?
In the unlikely event that you are unable to locate your chauffeur, please call us immediately at (408) 926-2000. Please note that if you leavethe pickup location without communicating with us, you will be charged for the entire price of the service arranged. There are no exceptions to this policy.
4. What if my vehicle is delayed arriving?
While we make every effort to arrive in advance of the specified pickup time, sometimes we encounter situations that are beyond our control such as natural disasters, road closures, construction zones or similar situations. We shall not be held liable for situations that are beyond our control.
5. Our Cancellation Policy
We request at least 24-hours advanced cancellation by email or phone call. You can cancel your reservation by emailing us at info@sanjoselimo.comor calling us at (408) 926-2000. In the event you have an airport arrival scheduled, we require you to cancel at least three hours advance of your scheduled arrival time to to avoid being charged the full price of the service arranged. We reserve the right to charge the full amount of the service arranged for late cancellations.
6. Payment Forms Accepted
We accept Visa, MasterCard, Discover and American Express as payment. We do not accept cash or checks except for corporate accounts that are invoiced semi-monthly and due immediately upon receipt. We do not extend payment terms.
7. How much does it cost for an Airport Greeter?
We charge $10 for domestic arrivals and $20 for international arrivals. The chauffeurs will be present in the baggage claim area at the designated time. You will find your chauffeur displaying a welcome sign with your name on it.
8. Other charges I might incur
9. Our Liability
We are not liable for sudden mechanical breakdowns. We will make every effort to immediately provide a replacement vehicle that is similar to the disabled vehicle. We make every effort to properly compensate, refund or provide complimentary service at a later date agreed upon by both parties. We shall not be liable for missed appointments, missed flights or other obligations.
We shall not be responsible for any personal belongings left in our vehicle.
We will not allow our vehicles to be loaded beyond the manufacturers stated seating capacity. Each vehicle has a manufacturer provided sticker or plate indicating the number of passengers approved for a specific vehicle.
10. Other Policies
Alcohol consumption by minors will not be allowed. Smoking is not allowed in any vehicle or within fifteen feet of any doorway of our vehicles. Do not put your arms or any other body part outside of the vehicle or stand-up in any sunroof.
Your chauffeur has the right to immediately terminate your trip for violations of any policy or refusal to comply with our policies or to jeopardize the safety of our chauffeur, vehicle or yourself or members of the party traveling with you.
The easiest way to place a reservation with us is to simply click the RESERVATIONS button at the top of this page. If you prefer, you can call us at(408) 926-2000. We will promptly send you an email confirmation of your order.
2. Airport Arrival Instructions
There are two methods of airport pickups. If you request an inside greeting, your chauffeur will park the vehicle and meet you at the baggage claim carousel where the luggage from your plane will arrive. Please note there are additional costs for this service. The second method is for you to call us at (408) 926-2000 once you have collected your luggage. Your chauffeur will direct you to the nearest pickup point and will arrive within 3 to 10 minutes of your call based upon traffic at the time.
3. Can’t find your chauffeur?
In the unlikely event that you are unable to locate your chauffeur, please call us immediately at (408) 926-2000. Please note that if you leavethe pickup location without communicating with us, you will be charged for the entire price of the service arranged. There are no exceptions to this policy.
4. What if my vehicle is delayed arriving?
While we make every effort to arrive in advance of the specified pickup time, sometimes we encounter situations that are beyond our control such as natural disasters, road closures, construction zones or similar situations. We shall not be held liable for situations that are beyond our control.
5. Our Cancellation Policy
We request at least 24-hours advanced cancellation by email or phone call. You can cancel your reservation by emailing us at info@sanjoselimo.comor calling us at (408) 926-2000. In the event you have an airport arrival scheduled, we require you to cancel at least three hours advance of your scheduled arrival time to to avoid being charged the full price of the service arranged. We reserve the right to charge the full amount of the service arranged for late cancellations.
6. Payment Forms Accepted
We accept Visa, MasterCard, Discover and American Express as payment. We do not accept cash or checks except for corporate accounts that are invoiced semi-monthly and due immediately upon receipt. We do not extend payment terms.
7. How much does it cost for an Airport Greeter?
We charge $10 for domestic arrivals and $20 for international arrivals. The chauffeurs will be present in the baggage claim area at the designated time. You will find your chauffeur displaying a welcome sign with your name on it.
8. Other charges I might incur
- On Point-to-Point trips such as an airport pick-up to the hotel, we will add a $15 fee for each stop along the way. Because these trips are timed based upon mileage, we do not include any additional time for stops but will be happy to do so with the extra fee. There are no additional charges when chartering by the hour on an As Directed basis.
- Early Bird/Late Night Pickups between 11.00 P.M. - 5:00 A.M are assessed at $15 additional fee.
- Parking fees, tolls and other charges incurred specifically as a part of your journey will be calculated and added into your final charges at the conclusion of service and such charges will automatically be charged to the credit card you have provided for service unless you provide an alternate method of payment for final charges prior to the conclusion of your trip.
- Charges begin at the scheduled pickup time and conclude at the time you release our chauffeur from duty. You will be charged based upon the arrangements made with respect to time, mileage and waiting fees if applicable.
- You will be responsible for the actual cost of any damage caused to our vehicle by you or anyone in your party. These charges can include fees for loss of use of our vehicle while repairs are being completed.
- Broken glassware is charged at $10 per glass broken
- In the event that you or anyone in your party vomits in our vehicle, we shall automatically assess a $250 mandatory Sanitation Fee. Such fee shall be charged to the payment method on file.
9. Our Liability
We are not liable for sudden mechanical breakdowns. We will make every effort to immediately provide a replacement vehicle that is similar to the disabled vehicle. We make every effort to properly compensate, refund or provide complimentary service at a later date agreed upon by both parties. We shall not be liable for missed appointments, missed flights or other obligations.
We shall not be responsible for any personal belongings left in our vehicle.
We will not allow our vehicles to be loaded beyond the manufacturers stated seating capacity. Each vehicle has a manufacturer provided sticker or plate indicating the number of passengers approved for a specific vehicle.
10. Other Policies
Alcohol consumption by minors will not be allowed. Smoking is not allowed in any vehicle or within fifteen feet of any doorway of our vehicles. Do not put your arms or any other body part outside of the vehicle or stand-up in any sunroof.
Your chauffeur has the right to immediately terminate your trip for violations of any policy or refusal to comply with our policies or to jeopardize the safety of our chauffeur, vehicle or yourself or members of the party traveling with you.
