1. How can I book a vehicle with San Jose limo?
Call at +1 (408) 926-2000 or +1 (800) 811-0844. Our team will respond to find out where you are or from where you need a pickup. We book the schedule for you and send you an email as confirmation. If you do not receive the email, revert to us through a mail or call.
2. What are the airport instructions?
When you have reached the airport and are, waiting for the luggage to arrive make sure to give us a call. Our team will guide you to the nearest pickup point. It takes 3-10 minutes for the pickup, depending on the traffic at that time.
3. What happens if I do not find the chauffeur?
If you do not show up at the designated pickup location, we charge a full fare along with 15% gratuity. If you are unable to locate the chauffeurs, you can simply call at +1 (408) 926-2000 or +1 (800) 811-0844. Leaving your location without communicating with the dispatcher will be billed as a no-show.
4. What if there is a delay?
If the delay is because of a natural disaster or situations beyond control, then San Jose Limo is not at all responsible. At other times, we assure no delay of the services.
5. When do I cancel a booking?
We request a 24-hour advanced cancellation by email or call. You can cancel all appointments 3 hours prior to airport arrival or departure reservations, in case of emergency. A full charge is due on late cancellation.
6. How do I make a payment?
You can make all payments by cash or card. We accept Visa, MasterCard, Discover, AMEX. Additionally, corporate accounts are billed semi-monthly and invoices are due on receipt.
7. What are the charges for Meet-n- Greet Services?
We charge $10 for domestic and $20 for international arrivals. The chauffeurs will be present at the gate or at baggage claim area at the designated time. You can find a welcome sign displaying your name.
8. What are the other extra charges?
9. What is the liability policy?
We are not liable for a sudden mechanical breakdown. In that case, we are not responsible to make up the lost time at a mutually agreed date and time. If the client causes any damage then that has to be borne by them. We charge $500.00 for every seat or carpet burn. $10.00 for a broken glass and Sanitation fee is $250.00.
Take care of all your belongings when you leave because we take no responsibility for left articles. Another thing is that the vehicles cannot be loaded beyond the seating capacity.
10. What are the other policies?
Alcohol Consumption by MINOR and drug use is prohibited by law. Any fines will be paid for by the customer. Smoking is also not allowed. If you want to smoke, the chauffeur will stop the vehicle at a safe place. Do not put your body out of the vehicle or stand through the sunroof.
Call at +1 (408) 926-2000 or +1 (800) 811-0844. Our team will respond to find out where you are or from where you need a pickup. We book the schedule for you and send you an email as confirmation. If you do not receive the email, revert to us through a mail or call.
2. What are the airport instructions?
When you have reached the airport and are, waiting for the luggage to arrive make sure to give us a call. Our team will guide you to the nearest pickup point. It takes 3-10 minutes for the pickup, depending on the traffic at that time.
3. What happens if I do not find the chauffeur?
If you do not show up at the designated pickup location, we charge a full fare along with 15% gratuity. If you are unable to locate the chauffeurs, you can simply call at +1 (408) 926-2000 or +1 (800) 811-0844. Leaving your location without communicating with the dispatcher will be billed as a no-show.
4. What if there is a delay?
If the delay is because of a natural disaster or situations beyond control, then San Jose Limo is not at all responsible. At other times, we assure no delay of the services.
5. When do I cancel a booking?
We request a 24-hour advanced cancellation by email or call. You can cancel all appointments 3 hours prior to airport arrival or departure reservations, in case of emergency. A full charge is due on late cancellation.
6. How do I make a payment?
You can make all payments by cash or card. We accept Visa, MasterCard, Discover, AMEX. Additionally, corporate accounts are billed semi-monthly and invoices are due on receipt.
7. What are the charges for Meet-n- Greet Services?
We charge $10 for domestic and $20 for international arrivals. The chauffeurs will be present at the gate or at baggage claim area at the designated time. You can find a welcome sign displaying your name.
8. What are the other extra charges?
- We charge Minimum $15.00 at every stop you take. The distance is added to the overall trip.
- Early Bird/Late Night Pickups between 11.00 P.M. - 5:00 A.M will require $15.00 extra.
- Parking, tolls and other charges may apply. The actual amount will be calculated on the completion of the trip.
- We also charge for waiting ($60 per hour or depending upon the vehicle at half an hour increment )
9. What is the liability policy?
We are not liable for a sudden mechanical breakdown. In that case, we are not responsible to make up the lost time at a mutually agreed date and time. If the client causes any damage then that has to be borne by them. We charge $500.00 for every seat or carpet burn. $10.00 for a broken glass and Sanitation fee is $250.00.
Take care of all your belongings when you leave because we take no responsibility for left articles. Another thing is that the vehicles cannot be loaded beyond the seating capacity.
10. What are the other policies?
Alcohol Consumption by MINOR and drug use is prohibited by law. Any fines will be paid for by the customer. Smoking is also not allowed. If you want to smoke, the chauffeur will stop the vehicle at a safe place. Do not put your body out of the vehicle or stand through the sunroof.
